RMA Service Order

For service issues regarding TimeSpot time terminals, communication and terminal programs.

Download and fill out the RMA service order

We acknowledge requests the same day we receive them. For quick delivery on returns (usually 5-10 working days), send your package via DHL or Schenker. Packages sent by post can take up to three weeks.

We acknowledge requests the same day we receive them. For returns, we will notify the customer estimated delivery time (usually 5-10 working days).

Product Order Form

For product orders.

Download and fill out the Product Order Form

This is included in our support agreement

  1. License agreement for communication software.
  2. Repair of hardware. Labour and parts are included, such as processor boards, power supplies, memory chips, etc.
  3. Software updated.
  4. Application Questions are answered weekdays 08.30am-4.30pm CET.
  5. An error or question that’s been reported will be attended within 4 hours. In cases where the arrend has been reported outside ordinary office hours the response time is counted from 08.30am.
  6. Recovery and destruction of old obsolete TimeSpot terminals. “Green Grip” is guaranteed for all time terminals from TimeTerminal.

Business Hours:

Mon-fri: 08:30 am- 4:30 pm CET
Sat: Closed
Sun: Closed

During weeks 29, 30, 31 and 32 the reponse time can be a little longer than usual due to vacation.